Refund policy
This Return and Refund Policy applies to all purchases made through Wise Woman Boutique.
Return Timeframe
You have 30 days from the date of delivery to initiate a return request. Return requests submitted after this 30-day window will not be accepted.
Return Eligibility Conditions
To qualify for a full refund, the item must be unworn, unwashed, and unused, with no signs of wear such as makeup stains, deodorant marks, pet hair, or odors like perfume or smoke. Original tags and packaging must remain attached. A valid order number or proof of purchase must be included inside the return package.
Non-Returnable Merchandise
The following items cannot be returned:
- Items marked final sale or clearance
- Gift cards (digital or physical)
- Items altered, washed, or damaged due to customer misuse
- Items returned without original tags attached
Return Method
All returns must be sent by mail. We do not accept in-person returns at any physical location or warehouse. Once your return is authorized, you'll receive a prepaid shipping label and a Return Merchandise Authorization slip by email. This slip must be included in your return package. Packages sent without prior authorization will be refused and returned to sender.
Return Shipping Cost
Return shipping is free for all approved domestic returns. The prepaid label we provide covers the full cost of mailing the item back to us.
Restocking Cost
There is no restocking fee or handling cost deducted from your refund for items returned in approved condition.
Damaged, Defective, or Incorrect Deliveries
Inspect your package as soon as it arrives. If an item is defective, damaged in transit, or incorrect, email our support team within 48 hours of delivery with your order number and photos of the item and shipping packaging. We'll issue a free replacement or full refund without requiring the standard return process.
Refund Process
Once your returned item arrives at our warehouse, our team will inspect it within 3 business days. If the return passes inspection and is approved, your refund will be issued to the original payment method used for the purchase.
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Refunds are generally processed within 7 business days after the return has been approved. Once the refund is issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Exchange Policy
We don't offer direct exchanges. If you need a different size, color, or style, return your original item for a refund through the standard process, and place a new order for the item you want.
Order Cancellation Policy
You can cancel your order free of charge if the request is submitted before 2:00 PM EST on the same day the order was placed. After this cutoff, or once the order has shipped, cancellation is no longer possible — you'll need to receive the package and return it through the standard 30-day return process.
Contact Information
Shop Name: Wise Woman Boutique
Email: info@wisewomanboutique.shop
Phone: +1 419-702-7200
Address: 222 W 2nd St, Lakeside, OH 43440, United States
Business Hours: Monday–Sunday, 12:00 PM–6:00 PM